Across Ukraine, millions of people rely on DTEK for light, warmth and power. Our customers include households, small, medium and large businesses, and non-government and government organisations – including critical and essential infrastructure. Providing a reliable energy supply is central to DTEK’s purpose and our responsibility to the people and organisations we serve.
We do what matters and delivering value for customers drives everything we do. Anticipating their needs and making a difference guides the way we operate today and innovate for tomorrow.
In the unprecedented challenges of war, that means continuously repairing damaged and destroyed infrastructure to maximise Ukraine’s generation capacity; restoring electricity distribution networks across Kyiv and four regions of Ukraine, and integrating advanced technologies to improve energy efficiency and reliability.
Alongside this, we also maintain multiple customer engagement service channels to provide timely information, respond to enquiries and concerns, and adapt our services to meet evolving customer needs. Through reliable services, responsive communication and continuous improvement, we aim to support our customers wherever and whenever they depend on us.